Privacy Policy
Effective Date: 01/30/2025
This Privacy Policy (“Policy”) explains how PlumberHelp Inc. (“PlumberHelp,” “we,” or “us”) handles any data relating to your use of our website, plumber. help (the “Site”). You agree to the practices described here when accessing or using this Site. If you have questions about offline data practices, please contact us using the information below.
Note: Your activities on this Site prior to the Effective Date may have been subject to an earlier version of this Policy.
1. Our Role as a Referral Service
PlumberHelp is not a traditional plumbing company. We do not dispatch our own plumbers, nor do we provide on-site plumbing services ourselves. Instead, we connect you (the user) with independent local plumbers or plumbing companies who handle your requests. These service providers may gather information from you—such as name, address, or billing details—after you are matched through PlumberHelp. We do not control how those third parties collect or use your data; please consult their individual privacy policies.
2. Updates to This Policy
We may update this Policy from time to time to reflect changes in our Site’s functionality or to comply with new requirements. If we make material changes to our practices, we will:
- Post the revised Policy on the Site, updating the effective date.
- Notify you when we significantly alter how your information is handled or if we start collecting new types of data.
3. Information We Do Not Collect
Since PlumberHelp serves primarily as a referral platform, we strive to minimize any personal data collection. We typically:
- Do Not Collect personal contact details (like names, phone numbers, or addresses) through the Site forms.
- Do Not Store payment or credit card details.
- Do Not Gather sensitive demographic information (e.g., gender, race, disability).
- Do Not Maintain job applications for plumber positions, as these go directly to the local plumbing service provider.
If you call PlumberHelp and choose to share certain information (like your address or the nature of your plumbing issue) to help us match you with a plumber, that information is not stored on our servers—rather, it is relayed to the relevant plumbing partner.
4. Limited Usage of Cookies and Site Data
4.1 Cookies & Tracking Technologies
Our Site may use minimal “cookies” or “tracking pixels” for basic analytics—for example, to understand how many visitors reach certain pages or to gauge overall site performance. We do not track or store personal identifiers (like names or emails) in cookies.
- Session Cookies: These help manage your browser session, typically expiring when you close your browser.
- Third-Party Analytics: We may use tools like Google Analytics to gather aggregate usage stats (page views, device types, etc.). This data is not tied to your personal identity.
4.2 “Do Not Track” Signals
Our systems currently do not respond to “Do Not Track” signals from browsers, and we adhere to the practices outlined in this Policy regardless of such requests.
5. Data Shared with Local Plumbers or Third Parties
When you request a referral or more information, PlumberHelp’s role is to match you with local plumbing providers. In doing so, we might transmit basic details (like your ZIP code or type of service requested) to a trusted partner. Any personal information you later provide directly to that plumber—phone number, home address, billing info—is collected and controlled by that local plumbing company, not by PlumberHelp.
6. Business Transactions
If PlumberHelp undergoes a merger, acquisition, or asset sale, user information (solely in the form of aggregated or anonymized data we might maintain for analytics) may be transferred to the new entity. We will post a notice on our Site if such a change in ownership occurs.
7. Security
Although we collect and store minimal data, we still use industry-standard measures (e.g., SSL/TLS encryption) to protect any basic session info or analytics. However, no method of data transmission or storage is 100% secure, and we cannot guarantee complete security of any data you voluntarily share.
8. Linked Sites & Independent Plumbers
Our Site may link you to third-party websites operated by local plumbers or other affiliates. PlumberHelp does not control these websites or their privacy practices. We encourage you to read the privacy statements of any external sites you visit, especially if you choose to share personal information with them.
9. SPAM Policy
We do not engage in unsolicited bulk email campaigns and do not rent or sell user data for advertising. Since PlumberHelp does not store personal data, you should not receive marketing emails or calls from us unless you initiated direct contact for a service referral.
10. California Privacy Rights (For California Residents)
PlumberHelp minimally collects data through our Site. However, if you are a California resident and believe we have any personal information relating to you:
- You may request a copy or deletion of that information, although we likely do not have any identifiable data unless you willingly provided it.
- For more details, see our CCPA Notice or contact us directly at [email protected].
11. Contact Information
PlumberHelp Inc.
300 W 28th St
New York, NY 10001
Phone: 888-886-3881
Email: [email protected]
If you have questions about this Policy or how we handle minimal user data, please contact us at the above information.
12. Policy Revisions & Acknowledgment
- Last Modified: 01/30/2025
- This version supersedes any prior privacy-related document on the Site. By continuing to use plumber.help, you acknowledge and accept the terms described herein.
Thank you for trusting PlumberHelp to help you find the right local plumbing services.